Information Security and Privacy Statement

At Franklin Parcel, your CSV invoice data is at the heart of our operations. Here’s how it works:

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  Accessing Your Invoice Data: We need your UPS/FedEx credentials to access your CSV invoice files and import them into our system. This helps us perform our carrier bill payment services, which funds our platform and keeps it free for you.

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  Claim Recovery Service: We use your access to submit disputes and recover money owed by carriers on your behalf.

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  Weekly Payments: We collect funds for carrier payments weekly and ensure timely payments within the carrier’s terms.

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  Privacy and Security: For your security, we prefer to create separate login credentials with only the necessary access settings. You can either provide us your credentials to set this up, or we can guide you through the setup process.

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  Data Confidentiality: We take your security seriously and provide a data confidentiality and protection agreement for you to review at the bottom of this page.

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  Support: If you have any questions, concerns, or just want to chat, call us at (888) 271-6785 or email at ben@franklinparcel.com

Thank you for choosing Franklin Parcel. We’re here to help!

Information Privacy Policy

Franklin Parcel (“we,” “us,” or “our”) is committed to protecting the privacy of our users (“you” or “your”). This Privacy Policy explains how we collect, use, and disclose information about you when you use our website and services (“Services”).

Information We Collect

We collect the following types of information:

Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, company name, and address.

Usage Data: This includes information about how you use our Services, such as the pages you visit, the features you use, and the time you spend on our website.

Device Information: This includes information about the device you use to access our Services, such as your IP address, browser type, operating system, and device identifier.

 

How We Collect Information

We collect information about you in the following ways:

When you provide it to us: You may provide us with personal information when you create an account, contact us, or use certain features of our Services.

Automatically: We collect usage data and device information automatically when you use our Services.

Cookies and other tracking technologies: We may use cookies and other tracking technologies to collect information about you. Cookies are small data files that are stored on your device.

How We Use Your Information

We use your information for the following purposes:

To provide and improve our Services.

To personalize your experience.

To communicate with you.

To market our Services to you.

To comply with legal and regulatory obligations.

Sharing Your Information

We may share your information with the following third parties:

Service providers who help us operate and maintain our Services.

Third-party marketing partners.

Law enforcement or other government agencies, as required by law.

Your Choices

You have choices about how we use your information. You can:

Access and update your personal information.

Opt out of receiving marketing communications from us.

Request that we delete your personal information.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: ben@franklinparcel.com

By phone: (888)-271-6785